Why is There No Sound in the Real-Time Screen?

Question

Why can't I hear sound when viewing my camera's live feed?

Answer

If you're experiencing no audio during real-time viewing, check these two common causes:

1. Sound Volume and Distance

Issue: Microphones may fail to detect audio below 55dB.

Understanding the Limitation:

• The camera's microphone has a sensitivity threshold
• Sounds quieter than 55dB may not be picked up
• Distance from the sound source significantly affects volume

Solutions:

• Ensure the sound source is loud enough to exceed 55dB
• Position the camera closer to areas where you want to hear audio
• Test with louder sounds to verify microphone functionality
• Normal conversation is typically 60-70dB, which should be detected

2. Check Speaker Toggle

Issue: The speaker may be disabled in the app.

Solution:

1. Open the real-time viewing screen
2. Look at the bottom-left corner of the interface
3. Find the speaker icon
4. Verify the speaker icon is enabled (not muted/crossed out)
5. Tap the speaker icon to toggle audio on if it's disabled

Sound Level Reference

For context, here are common sound levels:

• Whisper: 30dB (may not be detected)
• Normal conversation: 60-70dB (should be detected)
• Loud conversation: 75-80dB (clearly detected)
• Shouting: 85dB+ (very clear)

Troubleshooting Steps

1. Enable Speaker: Check speaker toggle is on
2. Test with Loud Sound: Create a loud noise near the camera to test
3. Check Network: Poor network may cause audio lag or dropout
4. Restart App: Close and reopen the app
5. Check Phone Volume: Ensure your phone's media volume is up

Related Articles

• Adjust Speaker Volume - Changing volume levels
• No Sound Alarm Intercom - Two-way audio issues