Failed to create order when ordering traffic package?

If you're experiencing difficulties creating an order for your traffic package, try these troubleshooting steps.

Quick Fix

Try switching your connection:

1. If using WiFi, switch to mobile data
2. If using mobile data, switch to WiFi
3. Attempt the purchase again

Troubleshooting Steps

Step 1: Check Your Connection

• Ensure you have a stable internet connection
• Try both WiFi and mobile data separately
• Restart your network connection if needed

Step 2: Verify Information

• Double-check the SIM card ICCID is correct
• Ensure your payment method is valid
• Confirm you're logged into the correct account

Step 3: Clear App Cache

• Close and reopen the app
• Clear app cache if the problem persists
• Try updating to the latest app version

Still Having Issues?

If the problem continues after trying the above steps:

Contact Customer Service:

• Reach out to the brand's after-sales customer service team
• Provide your ICCID number and error details
• Our support team will assist you with the order

Common Causes

• Network connectivity issues
• Temporary server problems
• Payment gateway timeout
• Incorrect account information

Prevention Tips

• Keep your app updated to the latest version
• Maintain a stable internet connection during purchase
• Have your payment information ready before starting
• Save your ICCID number for future reference