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APP Function Experience
What should I do if the app crashes?Login problemRegistration problemAccount registration failed?What should I do if the APP cannot load the video and shows that the camera is not connected?What should I do if the APP asks that the device cannot be accessed?What can I do if the app frequently fails to load the video and shows an interruption?Why is there a circle in the center when viewing a video screen that freezes and delays?How do friends access the camera?How to contact us?
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FAQsAPP Function Experience

Why is there a circle in the center when viewing a video screen that freezes and delays?

Understanding video buffering and freezing issues

The loading circle in the center of your video screen indicates different issues:

Loading Circle (Buffering)

A spinning circle indicates the video is buffering. This means the video data is being loaded.

Freezing and Delays

If the video freezes or experiences delays, this suggests network connectivity issues.

Solutions

To improve video performance:

  1. Ensure stable connection: Make sure both the camera and your mobile device have a stable network connection.

  2. Improve signal strength: Position the camera closer to your wireless router for improved signal strength.

  3. Check WiFi quality: Ensure your WiFi network has sufficient bandwidth and is not being used by too many devices.

Better network conditions will result in smoother video streaming with fewer interruptions.

What can I do if the app frequently fails to load the video and shows an interruption?

Troubleshooting video interruptions based on indicator lamp status

How do friends access the camera?

Guide to sharing camera access with friends

Table of Contents

Loading Circle (Buffering)
Freezing and Delays
Solutions