CloudEdge does not provide services to children under 14 years of age; minors over 14 years of age should use the service under the guidance of a guardian.

Entrusted Processing

Sign confidentiality agreements with technical service partners
Clearly define processing scope and duration

Third-party service providers (payment, data analysis, customer support, etc.)
SDK partners (push notifications, statistics, payments, etc.)
Subsidiaries and affiliates

Transfer Principles

Requires explicit consent or compliance with legal requirements
Users must be notified in case of mergers/acquisitions

5. Information Security Protection

Technical Measures

Physical, administrative, and technical multi-layer protection
Data encryption for transmission and storage
Access authentication and authorization mechanisms

Administrative Measures

Position-based responsibility system
Employee privacy protection training
Access permission controls

Security Incident Handling

Timely notification via email, phone, push notifications
Take remedial measures according to emergency plans
Report to regulatory authorities

6. Information Storage

Storage Location

Information collected in China is stored within China
Cross-border transmission requires prior consent

Storage Duration

Retain for the shortest period necessary to achieve the purpose
Destroy or anonymize after retention period ends
Specific legal requirements may extend the period

7. User Rights

Users may exercise the following rights (via "My > Help & Feedback" or [email protected]):

Query and access personal information
Correct inaccurate or incomplete information
Delete personal information (processed within 15 business days)
Restrict information processing
Data portability
Object to processing
Withdraw consent (via "My > Settings > Privacy Policy Management")
Account cancellation (user information destroyed within 15 business days)

Situations Where We Cannot Respond

Related to legal obligations
Involving national security or public interest
Related to criminal investigation, trial, or execution
Protecting significant legitimate interests
Trade secrets
Requests beyond technical and cost capabilities

8. Protection of Deceased User Information

Close relatives may exercise rights to access, copy, correct, and delete (unless otherwise arranged by the user before death).

9. Policy Changes

Significant changes will be prominently notified
Continued use indicates consent
Previous versions archived for reference

10. Applicable Law

Applicable to current laws of the People's Republic of China
Disputes submitted to courts with jurisdiction in CloudEdge's actual operating location

Appendix: App Permission Usage List

Android Sensitive Permissions

CAMERA - QR code scanning, photo upload, video recording
ACCESS_FINE_LOCATION - WiFi/Bluetooth device network configuration
ACCESS_COARSE_LOCATION - Same as above
RECORD_AUDIO - Voice intercom, messages, doorbell calls
READ/WRITE_EXTERNAL_STORAGE - Photo album access and saving

iOS Sensitive Permissions

Camera, location, microphone, photo album permissions
Usage same as Android version

Regular Permissions

Bluetooth, network, WiFi, notification permissions
Device identifier, flashlight, audio settings, etc.

Payment Services

Alipay SDK: Shares device information, app list

WeChat SDK: Login, payment services

Data Analytics

Tencent Bugly: System error analysis
Firebase (iOS): Crash reports

Push Notifications

VIVO/OPPO/Xiaomi/Huawei Push SDKs

Framework Tools

Alibaba Cloud UTDID, Chromium, Glide, OkHttp, etc.

Online Storage

Alibaba Cloud Computing Co., Ltd.: Cloud storage and time album services

Historical Versions

April 11, 2024 version
January 24, 2024 version
January 25, 2024 version

CloudEdge App Privacy Policy

CloudEdge App Privacy Policy - How we collect, use and protect your personal information

2025/07/01

Updated: July 1, 2025

Effective: July 1, 2025

Version: July 2025

Operator: Hangzhou Meari Technology Co., Ltd.

Registered Address: Building 4, No. 825 Ruquan Road, Changhe Street, Binjiang District, Hangzhou City, Zhejiang Province

Contact Information

Customer Service: 0571-56565099 or [email protected]
Privacy Office: [email protected]

1. Information Collection and Use

The application collects the following types of personal information:

Information Provided by Users

Account information (username, email, phone number, login credentials)
Feedback content (issue descriptions, voice messages)

Automatically Collected Information

Device information (MAC address, IP, operating system version, app version)
Usage information (access, clicks, download records)
Log information (language, carrier, access time)
Location information (when location services are enabled)
Camera/microphone data (only during active user operation)

Device basic information (name, ID, firmware version, WiFi signal strength)
Device report information (images/videos captured by camera)
Device alarm and log information

2. Purpose of Information Processing

Provide requested products and services
Improve product features and security
Send non-marketing administrative notifications
Compliance and legal requirements

3. Protection of Minors

CloudEdge does not provide services to children under 14 years of age; minors over 14 years of age should use the service under the guidance of a guardian.