4G Traffic & Cloud Storage & AI Refund Strategy

Understanding our refund policies helps ensure a smooth refund process. This guide covers refund eligibility, application procedures, and important considerations.

Understand Refund Policy

Before applying for a refund, please carefully read our refund policy:

• Pre-activation refunds: For packages that have not been activated, we will charge a 20% processing fee
• 4G traffic packages: Once activated, 4G traffic packages cannot be refunded
• Cloud storage and AI packages: For already activated cloud storage and AI packages, we will charge a 20% processing fee plus the fee for the days already used
• Processing time: After submitting your refund application, we will complete the refund process within seven working days

How to Apply for a Refund

You can submit a refund application through the payment software you used for your subscription (such as PayPal, Apple Pay, Google Pay, etc.).

For subscription services, you can also manually disable the automatic renewal function in the payment software settings management at least 24 hours before the current subscription period expires to prevent the next billing cycle.

For detailed instructions on how to cancel continuous monthly services, please refer to our cancellation guide.

Application Timing

Please note that our working hours are from 9:00 to 18:00 every Monday to Friday. Refund applications submitted outside these hours may experience delays in processing.

Monitor Refund Status

You can track the progress of your refund application through the payment software. If your application is rejected, you can resubmit it or contact our customer service team for assistance.

Customer Service Refund Permissions

Due to payment platform limitations:

• Apple Pay, Google Pay, and multi-device payments: Our customer service cannot manually process refunds for these payment methods
• PayPal refunds:
  • Within 6 months: Our customer service can provide manual refund assistance
  • Beyond 6 months: Please process refunds through the payment platform's self-service system

If you have any questions or need help with the refund process, please don't hesitate to contact our customer service team.