COOAU G1 PRO 4G LTE Camera

This guide covers the COOAU G1 PRO 4G LTE Cellular Wireless Security Camera and the CloudEdge app, including SIM card selection, power-on, adding the camera, APN configuration, app functions, charging, installation and PIR motion detection.

1. After-Sale Support

Dear Customer,

Thank you for your support and trust in the COOAU security camera. Customer service is our top priority. If you have any problems or suggestions, please feel free to contact us by Amazon message or send e-mails to our official mailbox, and we will provide you with technical support within 24 hours.

COOAU Official Mailbox:

• [email protected] (EU)
• [email protected] (US)

Sincerely, COOAU Service Team

1.1 Important Instructions Before Using

2. What's Included

• Security Camera × 1
• 4G SIM Card and 64G SD Card × 1
• 5V Type-C Power Cable × 1
• Camera Holder × 1
• Instruction Manual × 1
• Screws × 4 / Screw Nuts × 4 (for camera)
• Solar Panel × 1
• Solar Panel Bracket × 1
• Screws × 3 / Nuts × 3 (for solar panel)

2.1 Important: Select SIM Card

The camera comes with a SIM card in the box that supports the major carrier networks in your country. This included SIM card has the advantages of easy installation and use, unlimited traffic, quick and convenient traffic recharge, strong network compatibility, strong 4G signal, strong compatibility with cameras, and no need to sign an agreement with the operator. It is recommended that you use it.

3. Camera Introduction

• Antenna
• Working LED
• Lens
• Spotlight and IR light
• Microphone
• Built-in PIR Sensor
• Charging Port
• Speaker
• Card Slot / Card Slot Eject Hole
• Power Key / Reset Key
• SIM Card Slot / SD Card Slot

4. Download and Register the App

4.1 Download the "COOAU Cam" App

Search for "COOAU Cam" in the App Store or Google Play, or scan the QR code in the manual to download and install it on your smartphone. (PS: This camera is also compatible with the CloudEdge app.)

4.2 App Permission Settings

When using the application for the first time, please turn on the following 2 permissions.

1. Allow "COOAU Cam" to access mobile cellular data and WLAN, otherwise you will not be able to add devices.
2. Allow "COOAU Cam" to receive messages, otherwise the phone will not receive alert push notifications when motion detection or audible alerts are triggered.

4.3 Register Account

New users must register by email. The concrete steps are as follows:

5. How to Insert the SIM Card

The included SIM card and SD card are pre-installed in the camera. If you need to replace them with other brands, please refer to this section for replacement. The SIM card slot is located in the rubber cover under the camera lens; please remove the rubber cover first.

Please install the SIM card (or SD card) according to the placement method of the reference picture.

When choosing a SIM card to insert into the SIM card slot, please remember: the color side is facing up, then you need to push the correct side into the SIM slot and press it in completely.

If it is difficult to operate, please use small tweezers to assist in pressing.

6. Power On the Camera

After inserting the SIM card, press and hold the power button of the camera for 5 seconds until the working indicator on the side of the lens lights up in red (if it can't be powered on, please plug in a DC 5V 2A power adapter to charge the camera for 15 min first), then start the connection.

Wait for about 30 seconds until the working indicator turns to flashing blue light, and you will hear the voice prompt, which means the camera has successfully connected to the 4G network, and the next step is to add the camera in the app.

7. Add the Camera on the Phone

7.1 Connect Quickly

You can choose to scan the camera's QR code to connect the camera quickly as follows:

7.2 Normal Method

7.3 Add Failed? Please Refer to the Following to Resolve the Issues

8. APN Settings

When using the local SIM card, there may be a probability that the APN cannot be recognized. You need to manually import APN information to the camera.

9. App Function Introduction

9.1 App Settings

Message page:

My account page:

9.2 Camera Usage Settings

History page:

9.3 Camera Settings

9.4 Function Introduction

9.4.1 4G Data Usage Management

*The package rates vary depending on the payment method selected.

You can check the data usage of the SIM card we provide in the camera system settings (we provide 100m data for free). You can purchase corresponding unlimited streaming data packages as needed to maintain the daily traffic usage of your camera (you can click "My Orders" to view your purchase history).

When will the camera consume data?

1. When you watch the real-time image of the camera remotely, data traffic will be consumed.
2. When the camera detects and records, data traffic will be consumed.
3. When you use cloud storage instead of SD card storage, additional traffic will be consumed because the detection and recording content still needs to be uploaded to the cloud.
4. When you set up the camera in the app, a small amount of data will be consumed.

9.4.2 Night Vision Setting

Setting Path: Camera Setting → Image Settings → Full Color Mode

1. Intelligent Vision: The default is black and white night vision at night (when you view the real-time video in the app); the white light will only turn on when a moving object or person is detected, and record a colorful night video.
2. Full Color Night Vision: The white light will stay on at night, so whenever you view live video in the app, it will be a colorful night video.
3. Black and White Night Vision: If you don't want the white light to be on, please note that when switching to black and white night vision, you must first turn off the sound and light alarm or only choose to turn on the sound alarm, otherwise it will be affected by the sound and light alarm. When there are people, the camera will still turn on the white light.

9.4.3 Video Encryption Setting

Setting Path: Camera Setting → Video Encryption

You can set another password protection here. After setting the password, you need to enter the password to play back the video in the app and the video in the cloud storage, so that only you can watch your video.

9.4.4 Alarm Management

Setting Path: Camera Setting → Alarm Management

Custom Mode of the Working Mode

Here you can choose to adjust the following:

1. Humanoid detection: Choose to turn on or off humanoid detection (day and night can be set separately).
2. Sensitivity adjustment: You can choose to adjust the sensitivity of humanoid detection.
3. Recording Time: You can choose how long the camera will record when a person is detected. (10s–30s)
4. Recording interval: When you set a recording interval (for example, two minutes), then after you detected and recorded once, the camera will not record in the next two minutes even if people are continuously detected, so please choose the recording interval carefully.

PIR Sensor Detection Range

The PIR detection range can be customized to meet your specific needs. You may refer to the following table to set it up in Device Settings via COOAU Cam app.

10. Charge the Camera

It is recommended to charge 6-8 hours to fully charge the camera battery before using it for the first time.

1. Charge the camera with a standard and high-quality 5V power adapter (not included).
2. Use the solar panel to charge the camera continuously.

11. Install the Camera

11.1 Notes Before Installation

• Install the camera 2-3 meters (7-10 ft) above ground. The detection range of the motion sensor would be maximized at such a height.
• For effective motion detection, please install the camera angularly.

11.2 How to Install It

Mounting options:

1. Ceiling Mounting — Only need 2 screws to secure the top of the bracket.
2. Wall Mounting — Only need 3 screws to secure the side of the bracket.

12. FAQs

For more detailed FAQs, please log in to the app: "Me" → "Help" → "4G Camera".

Q: The camera cannot be turned on?

A:

1. Make sure the camera is fully charged. Please use the 5V power adapter to fully charge the camera before turning it on.
2. If the camera is faulty or water has entered, please contact the customer service staff of the brand manufacturer for help.

Q: Failed to add the camera?

A: Please refer to the "Add Failed?" table above to find solutions, or contact the customer service personnel of the brand for help.

Q: After the first use for a period of time, the camera fails to connect to the internet?

A:

1. If you use the SIM card that comes with the camera, only a 100M data plan will be given for free. To avoid running out of data, please replenish the data plan in the app in time.
2. Please check whether the SIM card data plan is normal, such as arrears, excessive data usage, etc., and regularly supplement the data plan for the SIM card.
3. Please check whether the 4G network signal around the camera is good, and avoid signal interference around.
4. Check whether the SIM card is loose.

Q: The camera drops frequently and cannot be connected?

A:

1. Please check whether the 4G network signal around the camera is good, and avoid signal interference around.
2. Check whether the SIM card is loose.
3. Check whether the 4G network of your SIM card operator covers the installation location of the camera. It is recommended to try the SIM card that comes with the camera.

Q: The mobile phone cannot receive alarm push messages?

A:

1. Check whether the message push permission of the app has been enabled in the system settings of the mobile phone.
2. Restart the phone, and the Android phone will try to clear the cache.
3. Check whether the camera has the motion detection function enabled.
4. Check whether the network of the camera and mobile phone is good.
5. Check whether the camera is online, and check whether the SIM card data plan is normal, such as arrears, excessive data usage, etc.

Q: Motion detection missed alarm?

A:

1. Increase the motion detection sensitivity of the camera.
2. Please install the camera correctly to prevent intruders from walking vertically to the camera. (For the solution, please refer to "Install the Camera".)
3. If you need to detect vehicles or animals, please turn off the "AI humanoid detection" function.

Q: Can the camera connect to Wi-Fi?

A: Wi-Fi is not supported; only a 4G network is supported.

Q: How much data does the camera consume per month?

A: The traffic consumed by the camera depends on the resolution you select when viewing. The higher the resolution, the greater the traffic consumption. The longer the preview video and video playback time, the greater the data consumption. The more times the PIR sensor is triggered, the greater the flow consumption. We recommend that you subscribe to a 2-4G/month data plan package.

Q: The subscription data plan package does not take effect, or do I need to transfer the package and refund the fee?

A:

1. Regardless of whether you use the SIM card that comes with the camera or a compatible SIM card that you purchased yourself, if you encounter such problems, please contact us to find out the reason and provide professional technical support to ensure that you will not have a redundant invalid fee.
2. Contact email: [email protected] (US) or [email protected] (EU).