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Power Plug Camera
Doorbell
Battery Camera
4g Camera
Hardware Issues
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Local Playback
Mobile Detection
Network Connections
Camera Offline and Cannot WorkTraffic Package Cannot Be Used ProperlyIndicator Light Keeps Flashing Red or Red-BlueCan the Camera Be Used Outside the Purchase Region?How to Install a SIM CardStandard SIM Card Traffic PackageDo I Have to Use the Standard SIM Card?How to Choose a Local SIM CardOperator Says This Product Is Not SupportedHow to Obtain APN InformationHow to Import APN InformationTraffic Reminder for Standard SIM CardRecurring "Encryption Channel" and "Image Data" PromptsSIM Card PIN Code LockedTwo-Way Intercom Sound Is Intermittent
Traffic Purchase
Baby Monitor

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User Manual

FAQs4g CameraNetwork Connections

Traffic Package Cannot Be Used Properly

Solutions for traffic package activation and connectivity issues

If you've just purchased a traffic package but it's not working properly, try these solutions based on your SIM card type:

For Standard SIM Card

Power cycle your camera device:

  1. Turn the camera off completely
  2. Wait a few seconds
  3. Restart the camera

The traffic package should activate after the restart.

For Local SIM Card

Contact your service provider to:

  • Confirm the data package has been properly activated
  • Verify there are no restrictions on your account
  • Ensure the package is compatible with your device

Still Having Issues?

If the problem persists, please reach out to our customer service team for assistance.

Camera Offline and Cannot Work

Troubleshooting guide for resolving offline camera issues

Indicator Light Keeps Flashing Red or Red-Blue

Troubleshooting persistent indicator light flashing during initial setup

Table of Contents

For Standard SIM Card
For Local SIM Card
Still Having Issues?