Adding Camera Failed?

If you're having trouble adding your camera, follow these troubleshooting steps:

Troubleshooting Steps

Power on the device - Hold down the Power button for 5 seconds and release it when you hear a beep.
Use the correct app - Make sure you're using the correct application for camera setup.
Connect to 2.4GHz WiFi - Connect your phone to 2.4GHz WiFi (not 5GHz). Most camera adding failures are due to choosing 5GHz WiFi. See How to determine 2.4GHz and 5GHz WiFi for help.
Verify WiFi credentials - Carefully check that the WiFi name and password are correct.
Check router compatibility - Advanced enterprise-level routers with high-security firewalls may block smart devices.
Perform a full reset:
- Reset the camera: Hold down the Reset button for 5 seconds when powered on, release when you hear the prompt sound
- Restart the router: Unplug the power adapter, then plug it back in
- Follow the steps in the manual strictly

If you're having trouble adding your camera, follow these troubleshooting steps:

Power on the device - Hold down the Power button for 5 seconds and release it when you hear a beep.
Use the correct app - Make sure you're using the correct application for camera setup.
Connect to 2.4GHz WiFi - Connect your phone to 2.4GHz WiFi (not 5GHz). Most camera adding failures are due to choosing 5GHz WiFi. See How to determine 2.4GHz and 5GHz WiFi for help.
Verify WiFi credentials - Carefully check that the WiFi name and password are correct.
Check router compatibility - Advanced enterprise-level routers with high-security firewalls may block smart devices.
Perform a full reset:
- Reset the camera: Hold down the Reset button for 5 seconds when powered on, release when you hear the prompt sound
- Restart the router: Unplug the power adapter, then plug it back in
- Follow the steps in the manual strictly