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Adding Camera Failed?QR Code Not Responding?How to Determine 2.4GHz and 5GHz WiFi?Camera Not Working?Camera Frequently Offline, Stuck, or Delayed?Two-Way Intercom Sound Intermittent?Can It Work Without WiFi?How to Replace WiFi?
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FAQsBattery CameraNetwork Connections

Camera Frequently Offline, Stuck, or Delayed?

Solutions for WiFi signal and connectivity issues

Is the Camera Frequently Offline/Stuck/Delayed?

WiFi signal problems can cause video stream transmission issues. Try these solutions:

Solutions

  1. Restart the router - Unplug the power adapter from the router, then plug it back in.

  2. Restart the camera - Hold the power button for 5 seconds until the indicator light turns off, then hold again for 5 seconds until you hear a beep.

  3. Adjust video quality - Switch the image clarity to AUTO or SD mode in the app.

  4. Improve signal strength:

    • Move the device closer to the router
    • Install a signal amplifier between the router and the camera

  5. Contact support - If the previous steps don't resolve the issue, contact customer service for assistance.

Camera Not Working?

Troubleshooting steps when your camera stops working

Two-Way Intercom Sound Intermittent?

Troubleshooting audio interruptions during two-way communication

Table of Contents

Is the Camera Frequently Offline/Stuck/Delayed?
Solutions