Adding Camera Failed?

If you're having trouble adding your camera, follow these troubleshooting steps:

Troubleshooting Steps

Power on the device - Ensure the device is powered on before attempting to add a camera.
Use the correct app - Make sure you're using the correct app for camera addition.
Connect to 2.4GHz WiFi - Connect your phone to 2.4GHz WiFi (not 5GHz). Most camera adding failures are due to choosing 5GHz WiFi. See How to determine 2.4GHz and 5GHz WiFi for help.
Verify WiFi credentials - Double-check that the WiFi name and password are correct.
Check router compatibility - Advanced enterprise routers with high-security firewalls may block smart devices.
Reset and restart:
- Reset the camera by holding the Reset button for 5 seconds until you hear a prompt sound
- Restart the router
- Follow the manual steps carefully to add the camera again

If none of the above methods work, please contact brand after-sales customer service for assistance.

If you're having trouble adding your camera, follow these troubleshooting steps:

Power on the device - Ensure the device is powered on before attempting to add a camera.
Use the correct app - Make sure you're using the correct app for camera addition.
Connect to 2.4GHz WiFi - Connect your phone to 2.4GHz WiFi (not 5GHz). Most camera adding failures are due to choosing 5GHz WiFi. See How to determine 2.4GHz and 5GHz WiFi for help.
Verify WiFi credentials - Double-check that the WiFi name and password are correct.
Check router compatibility - Advanced enterprise routers with high-security firewalls may block smart devices.
Reset and restart:
- Reset the camera by holding the Reset button for 5 seconds until you hear a prompt sound
- Restart the router
- Follow the manual steps carefully to add the camera again

If none of the above methods work, please contact brand after-sales customer service for assistance.