Camera Not Working?

If your camera is not working, follow these troubleshooting steps to identify and resolve the issue:

Troubleshooting Steps

1. Check Power Supply

First, check the camera's indicator light status and verify that:

• The power adapter is functioning properly
• The connecting cable is in good condition
• The camera is receiving power

2. Reset the Camera

If the indicator light flashes red:

1. Hold the Reset button for 5 seconds while the camera is powered on
2. Wait until you hear a prompt sound, then release
3. Re-add the camera in the app

3. Check Network Stability

WiFi network instability can cause the camera to malfunction:

• Move the camera closer to the router
• Restart the router by unplugging and replugging the power adapter
• Ensure the camera is connected to a 2.4GHz WiFi network

4. Contact Support

If the above methods don't resolve the issue, please contact after-sales customer service for assistance.

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