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Can the account registration region be changed?How many cameras can be added to an account?How do I change my email?How to bind a camera to a new account?Why does the 'Login information has expired, please log in again' pop-up window often appear?How do family and friends access cameras?What is the use of camera sharing?How can I share my camera with others?Why are shared accounts not fully functional?What is the difference between "view only" and "allow control" when sharing cameras?Is there a limit on the number of people sharing cameras?Camera sharing prompt - Account does not exist/shared person cannot accept invitationCan tablets use apps?Does the PC support downloading applications?Can the PC access the camera?How to modify a camera nickname?How to delete alarm records?Why can't I receive a verification code when changing my password?How to contact us?
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FAQsAccount

Why can't I receive a verification code when changing my password?

Troubleshoot verification code delivery issues

If you're not receiving verification codes, try the following:

  1. Verify your email: Please ensure that the email is genuine and valid.
  2. Contact support: If the issue persists, please contact after-sales customer service.

How to delete alarm records?

Learn how to manage alarm history

How to contact us?

Ways to reach customer support