Cannot Add Camera for the First Time?

If you're having trouble adding the camera for the first time, follow these troubleshooting steps:

1. Check Device Status: Ensure the camera is powered on and the work indicator light is slowly flashing red

2. Verify WiFi Configuration: Confirm that your account and password are correct

3. Frequency Band Support:

   • Specific models (Minicam, PTcam, INDOOR1S, DOME1S) support 5GHz
   • Other models only support 2.4GHz

4. Network Environment: Operate close to the router and ensure the network is functioning normally

5. Password Settings: Try to avoid complex passwords and special characters

6. Troubleshooting: If QR code configuration fails, try manual configuration or restart the router

7. Get Help: Provide router nameplate information if issues persist