CloudEdge App DocsSD card not saving any recordings?
Troubleshooting steps when recordings aren't being saved
If your Micro SD card is not saving recordings, check the following:
Troubleshooting Steps
1. Verify SD Card Recognition
Confirm that the Micro SD card has been properly recognized by the camera:
- Check the Recording Management page
- SD card capacity should be displayed
- Format the card if not recognized
2. Confirm Alarm Events Exist
Recordings are typically triggered by motion detection:
- Check if there were any alarm events on that day
- Verify motion detection is enabled
- Adjust motion sensitivity if needed
Common Causes
- SD card not formatted: Format the card in the camera
- No motion detected: No triggers means no recordings
- SD card full: Camera uses circular recording, but verify capacity
- Faulty SD card: Try a different SD card
Next Steps
If issues persist after checking above:
- Try reformatting the SD card
- Test with a different SD card
- Contact customer support