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Getting Started

Documentation

Help Center

FAQs

Products

Power Plug Camera
Doorbell
Battery Camera
4g Camera
Baby Monitor

App & Services

APP Function Experience
What should I do if the app crashes?Login problemRegistration problemAccount registration failed?What should I do if the APP cannot load the video and shows that the camera is not connected?What should I do if the APP asks that the device cannot be accessed?What can I do if the app frequently fails to load the video and shows an interruption?Why is there a circle in the center when viewing a video screen that freezes and delays?How do friends access the camera?How to contact us?
Account
Paid Subscription

User Manual

FAQsAPP Function Experience

How to contact us?

Ways to reach customer support

We offer two convenient methods to contact our customer support team:

1. In-App Support (Recommended)

Access "Online Help" within the application:

  1. Open the app
  2. Navigate to "Online Help"
  3. Submit your problem details and email address
  4. Our team will respond within 24 hours

2. Direct Contact

For urgent matters, you can contact us directly:

  • Locate the brand's customer service information in your camera manual
  • Check the after-sales service card that came with your camera
  • Reach out to our support staff directly using the provided contact information

We're committed to helping you resolve any issues as quickly as possible.

How do friends access the camera?

Guide to sharing camera access with friends

Account

Frequently asked questions about account management and settings

Table of Contents

1. In-App Support (Recommended)
2. Direct Contact