CloudEdge App DocsCloudEdge Video Doorbell User Manual
Set up, charge, pair and install the CloudEdge battery-powered Video Doorbell and its wireless chime, with LED status, volume settings, anti-tamper alarm and troubleshooting.
This guide explains how to set up and use the CloudEdge Video Doorbell and its wireless chime with the CloudEdge app.
Need more help? See the Doorbell FAQs.
1. Doorbell Overview
- 2K Camera
- Motion sensor
- Microphone
- Doorbell button
- LED indicator
- On/off switch
- Reset button
- Memory card slot
- Speaker
- Charging indicator
- Micro USB Port ❶
- Security screw
- Built-in Li-ion battery
❶ The doorbell is shipped with a rechargeable 4500 mAh Li-ion battery.
2. Chime Overview
- Setting
- Volume control
- Select ringtone
- Blue indicator
- Red indicator
- AA alkaline batteries ❷
❷ The chime can be powered either by AA batteries or by a compatible Micro USB phone charger.
3. Charge the Camera Doorbell
Before installing the doorbell, please charge it for about 8 to 10 hours until the charging indicator changes from BLUE to RED.
| LED Status | Indication |
|---|---|
| Solid red | Charging started |
| Solid blue | Charging completed |
Compatible charger (not included): USB-compatible mobile phone charger (DC 5V 1A — 2A).
4. Download the "CloudEdge" App
Search for "CloudEdge" in the App Store or Google Play, or scan the QR code below to download and install it on your smartphone.
- App Store (iOS)
- Google Play (Android)
5. Power On the Doorbell
Switch on the power for your doorbell, and you will see the LED indicator flash red (once per second). If the LED indicator is not flashing red, please reset the device.
- LED indicator
- On/off switch
Tips
- Move the doorbell close to your Wi-Fi router.
- Connect your phone to a 2.4 GHz Wi-Fi network.
- Make sure the doorbell is powered on and the LED indicator is flashing red. If it is not, press and hold the RESET button for 5 seconds.
- Make sure the Wi-Fi signal is good and the Wi-Fi password is correct.
| LED Color | Indication |
|---|---|
| Solid red | The device is abnormal |
| Flashing red (once/sec) | Ready for Wi-Fi configuration |
| Flashing red (twice/sec) | Connecting to Wi-Fi |
| Solid blue | The device is online |
| Flashing blue (once/sec) | Doorbell camera live viewing |
| Flashing blue (twice/sec) | Firmware upgrade |
6. App Instructions
Start configuring your doorbell by following the instructions in the app. Please scan the QR code.
7. Pair It With Your Indoor Chime
Click the SETTING button on the chime, and the chime will enter pairing mode for 20 seconds, with its red indicator flashing.
- Settings
- Red flashing indicator
Press the doorbell button to send a pairing signal. Your chime will play a sound in response and its blue LED will flash. The chime pairing is successful.
- The chime rings and the indicator flashes blue
Chime settings.
Ringtone selection — Click to change the ringtone (4 ringtones available).
Volume control button — Click to control the volume: level 1: 110 dB; level 2: 100 dB; level 3: 90 dB; level 4: 80 dB.
Settings — Click to enter/exit pairing mode. Press and hold for 5 seconds to restore the factory default settings.
8. Install Your Doorbell
Select the location for your doorbell.
It is advisable to install the doorbell at least 4 feet (120 cm) above the ground for an optimal viewing angle and better motion detection.
(Optional) Install at an angle.
You can purchase the following angle mounts in order to orient your doorbell to a specific viewing angle.
- Angle mount (not included) — Adjustable angle from 25 to 50 degrees.
- Corner mount (not included) — Stackable, 8-degree corner-mount unit.
Standard installation.
- A — Mark the screw holes with the bracket.
- B — Fix the bracket to the wall with the supplied screws.
- C — Hook the doorbell onto the fixed bracket.
- D — Lock the security screw with the supplied screwdriver.
9. Anti-Tamper Alarm
Anti-theft alarm.
You can also enable the anti-theft alarm in the doorbell settings.
- Anti-tamper alarm trigger
Anti-tamper alarm enabled
When the anti-tamper alarm is enabled, the doorbell detects removal thanks to the trigger located on the back of the doorbell, and a 30-second siren is triggered. During this time, video recording is started and an alarm notification is sent to the owner's app account.
Disabling the anti-tamper alarm
You can disable the anti-tamper alarm in the doorbell settings, and detach the doorbell without any alarm to recharge the battery or for regular maintenance.
10. Related Accessories
These accessories are sold separately (per unit).
- Extra chime
- Angle mount
- Memory card
If you would like to learn more about the accessories, please contact us.
11. Troubleshooting
Q1: Is the video doorbell battery-powered?
A1: Yes, a Li-ion battery is built in. Thanks to low-power technology, a full charge lasts more than 2 to 3 months in our laboratory test environment. (Test conditions in the laboratory: 10 events per day, 15-second video recording per event.)
Q2: Does it support an inherited wired power source?
A2: Yes, it supports the old wired power sources. It features a design that supports both battery and wired power, and it includes the tools required for wired power.
Q3: Does the camera doorbell work with an existing mechanical indoor chime?
A3: No. The doorbell is shipped with a wireless, battery-powered chime. If you have an existing indoor chime, please use the supplied jumper to bypass the existing chime, in order to provide enough power to the new video doorbell. And our wireless chime is 100% wireless; you can place it almost anywhere you want. The transmission distance in open space is more than 100 meters.
Q4: How many wireless chimes can be paired to a video doorbell?
A4: You can add as many wireless chimes as you want to your video doorbell.
Q5: Does it support custom motion-detection zones?
A5: Yes. You can customize the detection zone in the doorbell settings.
Q6: Does the doorbell support cloud storage?
A6: Your doorbell supports local video storage via Micro-SD card as well as cloud storage. You can activate it in the app. There is a free 7-day recording trial service.
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