BOIFUN DQ201 PTZ Camera

Need more help? See the Battery Camera FAQs.

Notes

• The camera only supports 2.4 GHz Wi-Fi. 5 GHz Wi-Fi is not supported.
• Before connecting this camera to the Wi-Fi, please make sure the camera's signal strength is above 85%. If the camera is far from the signal source, it will not connect successfully on the first try.
• If your router is connected to too many devices, the camera may fail to connect to Wi-Fi due to an IP address conflict.
• To protect your privacy, this camera only supports the CloudEdge control. PC browsers and other software are not supported.
• This wireless camera supports event recording when the Wi-Fi connection is interrupted.
• Video playback only works in the BoifunCam app. Third-party players are not supported.
• It accelerates the battery's power consumption when you always watch live footage or recorded videos from the SD card. Please charge the camera in time, based on the reminder of power consumption. (Before using the camera for the first time, please fully charge the camera with the power cable included in the delivery.)

A very small number of mobile phone models may not be compatible with BoifunCam. We apologize for any inconvenience. If you encounter this situation, please send us your phone model by email to [email protected]. We have optimized the software in time and prepared a backup software, "CloudEdge", which you can download and use from the Google Store or Apple Store. We would be very happy about your understanding and your friendliness!

Tips: When using this app for the first time, please enable the following two permissions:

• Allow the BoifunCam app to access mobile cellular data and Wi-Fi, otherwise no IP camera can be added.
• Let the BoifunCam app receive a push notification, or the phone will not receive an alarm push when a motion detection or an acoustic alarm is triggered.

Notes

• When you register a new account, please select the region in which you are actually located, and correct the country code. (Different registered regions cannot use the camera together.)
• Please choose registration by email.

Note: Please insert the Micro SD card before switching on the camera. Otherwise the SD card cannot be detected.

Can't switch on my camera?

• Charge the camera and try to switch it on.
• Press and hold the on/off button until the camera switches on. (You can try this many times.)
• If you have carried out the steps above but still have no luck, please send your order and your problem to [email protected].

Notes

• Place the camera and the smartphone 30 to 100 cm from the router to set up the Wi-Fi.
• The camera only supports 2.4 GHz Wi-Fi. It does not support 5 GHz Wi-Fi.

My camera cannot establish a Wi-Fi connection?

• Please make sure that the Wi-Fi connected to the camera is 2.4 GHz. In our experience, the network connection has failed in most cases because users have used 5 GHz Wi-Fi.
• Make sure the Wi-Fi password is correct. (Note: the Wi-Fi password must not contain quotation marks, underscores, spaces or slashes (/).)
• Check the number of devices connected to your router. In general, the router has connection restrictions. As soon as the devices connected to your router exceed the maximum number, other devices can no longer connect to the router.
• Make sure that the QR code on the phone screen is normal and that the distance between the phone and the camera lens during the scanning process is 10–15 cm (3.9–5.9 inches).
• After checking the above information, try to download the app again, reset the camera, restart the router and add the camera again if the camera cannot establish a connection with Wi-Fi.
• If you have tried all the steps but still have no luck, please send your order and your problem to [email protected].

Tips:

• Please make sure that the wall or surface on which you want to install the camera is flat. For easier installation, it is recommended to use a drill. The concrete wall may not be suitable for the installation.
• Please do not install the camera in a place close to the heat source, e.g. the outdoor unit of the air conditioner and the smoke extraction in the kitchen.
• Try not to install the product at the roadside. Frequent pedestrians and vehicles wake the camera up again and again, which leads to frequent alarm messages and extremely fast power consumption.
• Please do not install the camera in a position outside the router's range. The product needs a good Wi-Fi signal to work well.
• When installing the camera, it is not recommended to align the PIR sensor vertically to the moving object, because it may otherwise not detect the motion events. It is recommended to make the angle between the PIR sensor and the detected object greater than 15 degrees.

Tips: When sharing, make sure that your app account is registered in the same region. Otherwise you cannot share successfully.

Note: Insert the memory card into the device's SD card slot, and the device automatically starts saving videos.

Warm Tip: If the following problems occur when using this camera, you can adjust the sensitivity of the motion detection to fix them.

Notes:

• It is recommended to set the alarm sensitivity to level 8–10 if you frequently miss or delay an alarm.
• It is recommended to set the alarm sensitivity to level 1–3 if a false alarm frequently occurs.
• It is recommended to set the sensitivity to a lower value if the alarm sensitivity and the distance detection are set too high, to make a false trigger easier. In winter, the larger temperature range easily causes false alarms. The PIR alarm is also disturbed by weather and temperature.
• It is recommended to set the sensitivity to a higher value. In summer, the smaller temperature range causes missed or delayed alarms.
• If you notice poor motion detection performance in the night environment, try to disable "Night detection".

Warm Tip: Audio warning and flashlight are only valid at night.

Notes:

• If only an acoustic warning is required, it is recommended to set the alarm method to "Audio warning".
• If only the white-light warning is required, it is recommended to set the alarm method to "White-light warning".
• If the acoustic and white-light alarm is required, it is recommended to set the alarm method to "Audio warning and flashlight".
• The alarm volume can be adjusted in the "Volume adjustment" according to your needs.

Note: If no 5V/2A power supply is available, other sizes of 5V power supplies can also be used for charging.

What should you do if the charging process fails?

• Make sure the power supply is in order, and try it with another one.
• Make sure the special charging cable is in order, and try it with another one.
• The charging indicator may be defective. Check the charging status in the phone app.
• Make sure that the device's charging port has good contact with the special charging cable.
• The device has a charging protection module for low temperatures. Please do not charge the device at low temperatures.
• Contact customer service: [email protected]

Warm Tip: If the temperature is below -20 °C, the battery may switch to self-protection mode, which automatically switches off the camera. However, if the temperature rises, the battery automatically returns to its normal state.

If you have to charge this camera at low temperatures, please warm it up at home for a few hours first. At room temperature, the battery's self-protection mode is automatically switched off to charge this camera safely.

Why is my device's battery life poor?

• Please check whether the number of alarms is too frequent. The device's working time determines the battery life. The more frequently PIR is woken up, the faster the battery is consumed due to the longer working time. It is recommended to reduce the device's motion detection sensitivity appropriately and to set the alarm interval and the alarm schedule. (Note: outdoor air conditioning units, moving cars and passing pedestrians frequently cause alarms. Avoid these objects when selecting the angle.)
• In cold weather, the battery capacity is reduced, which affects the device's service life.
• Contact customer service: [email protected]